Terms & Conditions

Last updated: 1 November 2026

These terms apply when you use eyedoo.in or the EyeDoo app, or buy from EYEDOO SOLUTIONS LLP ("EYEDOO", "we"), GSTIN 09AAMFE6846L1ZP, OVH, Greater Noida, Uttar Pradesh – 201310, India. By using them, creating an account or placing an order, you agree to these terms and to our Privacy Policy. If you don't agree, please don't use our services.

Your account

• You must be legally able to enter into a binding contract under Indian law to place an order. If you are under 18, a parent or guardian must do it for you.
• If you order for someone else, you confirm that you are authorised to do so.
• Please give accurate details, and keep access to your email and login secure. Never share your login code.
• Please tell us straight away if you suspect someone else has used your account.
• We may suspend or restrict an account involved in fraud, abuse, unlawful activity or a breach of these terms.

Prescriptions and lenses

• You are responsible for checking that the prescription you enter or upload is correct, current and issued by a qualified eye care professional. We make lenses to the details you give us.
• We may contact you if something looks wrong, or cancel and refund an order we can't safely make.
• You can correct a prescription after ordering only while the order is still Placed and you haven't confirmed the prescriptions. After that, the lenses may already be in production.
• Our Face Guide and any advice from our team are general guidance, not medical advice. Please see an eye care professional about your eye health.
• The price of a lens can change with its power. If your prescription needs a different lens tier, we will show the new price before you pay.

Products

We work to keep product descriptions, images, specifications, colours and prices accurate. Colours may look slightly different on your screen, images are illustrative unless stated otherwise, and availability can change without notice. Please check dimensions and specifications before ordering.

Prices and offers

• Prices are in Indian Rupees and include applicable taxes.
• The final price is the one shown at checkout. If a price changes while you are shopping, we will show you the new total before you pay.
• Coupons have their own conditions, such as a minimum order value or an expiry date, and may be limited to one use per customer.
• Orders are subject to availability, payment verification and acceptance by us. An order is placed when we confirm it, and a payment confirmation alone doesn't always mean it has been accepted.
• If we can't fulfil an order, including because of an obvious pricing or listing error, we will contact you, and if it's cancelled we will refund anything you paid.

Payment

Online payments are processed by Razorpay. Cash on delivery is available only for orders without lenses. An unpaid online order isn't confirmed, and may be cancelled automatically.

Cancellation

You can cancel an order yourself within 1 hour of placing it, while its status is still Placed and its prescriptions haven't been confirmed. After that, please contact support. Refunds for cancelled online payments go back to your original payment method, usually within 5 to 7 business days.

Delivery, returns and warranty

Please see our Shipping & Delivery Policy and Returns, Refunds & Cancellation Policy. Goods are sold for your personal use and not for resale.

Acceptable use

Please don't use our services for anything unlawful or fraudulent, try to access other people's accounts or data, interfere with our systems, upload harmful code, or copy our content, trademarks, images or product information without permission. The EYEDOO name, logo, photos, designs and content belong to us or our licensors.

Third-party services

We use third-party services such as payment gateways, courier providers, hosting and analytics, which may have their own terms and privacy policies. We aren't responsible for independent third-party websites or services, except as the law requires.

Our responsibility

We work to keep our services available, but they may sometimes be interrupted. As far as the law allows, we aren't liable for indirect or consequential losses arising from circumstances beyond our reasonable control. Nothing in these terms excludes or limits liability that can't legally be excluded or limited, including your rights under Indian consumer law, such as the Consumer Protection Act, 2019.

Complaints and governing law

Please contact our Grievance Officer first. We will acknowledge complaints within 48 hours and aim to resolve them within one month. These terms are governed by the laws of India. Subject to consumer protection law, courts having jurisdiction in Noida, Uttar Pradesh, have jurisdiction over disputes arising from these terms. Nothing here stops you from approaching a consumer forum or authority.

Changes to these terms

We may update these terms. The date at the top shows when they last changed, and the terms in force when you place an order apply to that order.