Returns, Refunds & Cancellation

Last updated: 1 November 2026

Returns

You can ask to return a product within 7 days of delivery if you aren't satisfied.

• It must be unused and in its original condition, with no scratches, misuse, accidental damage or alterations.
• Please include the original packaging, the brand box or price tag, and the invoice. Without these, we may not be able to accept the return.
• Goods are sold for personal use, not for resale.

Prescription and customised lenses

Lenses made to your prescription, and tinted power sunglasses, can't be returned because they are made for you, unless they arrive damaged, are defective, or differ from your order. You can still return a frame ordered with such lenses within 7 days if it meets the conditions above. We refund the frame price, and the lens price isn't refunded. Please check your prescription details carefully before confirming your order, because a return isn't available for a change of mind or for incorrect details you supplied.

Damaged, defective or wrong items

If your order arrives damaged, is defective, or isn't what you ordered, please contact us within 24 hours of delivery with your order number and photos. We will review it, then repair or replace it or refund you, including for custom lenses, and you won't pay for the return.

How to request a return

1. Write to support@eyedoo.in or WhatsApp +91 77175 98006 with your order number and the reason.
2. We will confirm whether it can be returned, and arrange a pickup from your address.
3. We inspect the item when we receive it, then send your refund or replacement.

Refunds

• Online payments: refunded to your original payment method. Once started, a refund usually reaches you within 5 to 7 business days.
• Cash on delivery: refunded to the bank account or UPI ID you give us.
• Shipping charges: not refunded on returns, unless the item was damaged, defective or wrong. Orders that couldn't be delivered are refunded in full.

Exchanges and replacements

If we approve an exchange or replacement, our support team will explain the next steps. It depends on stock, product specifications and manufacturing requirements.

Cancelling before delivery

You can cancel an order yourself within 1 hour of placing it, while its status is still Placed and its prescriptions haven't been confirmed. Online payments are then refunded automatically. After that, please contact support and we will help if the order hasn't gone into production or shipped. If we cancel an order after receiving payment, we refund what you paid.

Warranty

All EyeDoo frames come with a 1-year manufacturing warranty from the delivery date, covering material defects and structural issues.

The warranty doesn't cover normal wear and tear, scratches, accidental damage, loss, or damage from misuse or repairs by someone else. To claim, please contact us with your order number and photos. We will repair or replace the item, or if we can't, offer a refund or store credit.

These terms don't limit your rights under Indian consumer law.