Privacy Policy
Last updated: 1 November 2026
This policy explains what personal information EYEDOO SOLUTIONS LLP ("EYEDOO", "we") collects when you use eyedoo.in or the EyeDoo Android app, why we collect it, who we share it with, and the choices you have.
Who we are
EYEDOO SOLUTIONS LLP, GSTIN 09AAMFE6846L1ZP, OVH, Greater Noida, Uttar Pradesh – 201310, India. You can reach us at support@eyedoo.in or +91 77175 98006.
What we collect
| Information | Why we need it |
|---|---|
| Account: name, email, phone number, and if you choose to add them, gender, date of birth and a profile photo | To create your account, log you in with an emailed code or Google, and contact you about orders |
| Delivery: names, phone numbers, email addresses and addresses you save | To deliver your orders |
| Eye prescription: lens powers, pupillary distance, and any prescription or PD photos or PDFs you upload | To make your lenses. This is sensitive information, and we use it only for your orders and for reuse when you save it |
| Orders: items, prices, order status, delivery tracking and refunds | To fulfil orders, provide support and warranty, and meet tax and accounting duties |
| Payments: the payment and order references Razorpay gives us | To confirm and refund payments. Your card, UPI and bank details go to Razorpay, and we don't store them |
| Cart and wishlist: items you save | To keep them across your devices, and to send cart reminders by email and app notification |
| Messages: what you send through our contact form, and your newsletter signup | To answer you, and to send the newsletter you asked for |
| App notifications: a code that identifies the app on your phone, linked to your account while you are logged in | To tell you about your orders and refunds, and if you leave offers on, about offers and your cart |
| Technical: IP address, device and browser details, and error logs, including crash reports from the app | To keep the service secure, stop abuse and fix problems |
The app asks for access to photos or files only when you choose to upload something, and for permission to show notifications. You can turn off offers under Profile in the app, and all notifications in your phone's settings. The app doesn't collect your location.
Who we share it with
We don't sell your personal information. We share it only as needed with these services:
| Service | What it receives | Purpose |
|---|---|---|
| Razorpay | Order amount, your name, email and phone, and your payment details, which you enter with Razorpay directly | Payments and refunds |
| Hostinger | All the data above, and the emails we send you | Website, app server and email hosting |
| Fship, ShipXpeed and their courier partners | Name, phone number, delivery address and order details | Delivery and tracking |
| Google Sign-In | Your Google account email and name, if you choose to log in with Google | Login |
| Google Firebase (app only) | The app's notification code and the notifications we send. If the app crashes: device model, Android version, app version and technical details of the crash, which are not linked to your account | Delivering notifications and fixing crashes |
| Google Analytics and Google Tag Manager (website only) | Pages visited, device details, IP address and cookie identifiers | Understanding how the website is used |
| Meta Pixel (website only) | Pages visited, device details, IP address and cookie identifiers | Advertising and measuring it |
| Google Fonts | Your IP address, when fonts load | Displaying text |
| UI Avatars (website only) | Your name, if you have no profile photo | Creating a placeholder picture |
| What you send, if you choose to chat with us there | Customer support |
The app itself contains no advertising or analytics trackers. We may also disclose information when the law requires it, or to protect our customers and our business.
Cookies
The website uses cookies to keep you logged in, including a "remember me" cookie if you choose it, and to run the analytics and advertising services above. You can block or delete cookies in your browser, though you may then need to log in each time.
How long we keep it
- Your account data stays until you delete your account.
- Orders and invoices, with the delivery address and any prescription attached to them, are kept even after you delete your account, as required by law and for legitimate business purposes, such as tax, accounting, warranty and resolving disputes.
- Contact form messages are kept so we can follow up on your request, and aren't removed automatically when you delete your account. To have them removed, please write to us.
- Server logs are kept for a limited time for security and troubleshooting.
- When we no longer need your information, we take reasonable steps to delete or anonymise it.
Your choices and rights
You can see and correct your profile, addresses and saved prescriptions in your account. You can also ask us for a copy of your information, ask us to correct or erase it, withdraw consent, or nominate someone to act for you, subject to Indian law, including the Digital Personal Data Protection Act, 2023. Write to support@eyedoo.in, and unsubscribe from marketing using the newsletter link or by writing to us. We may need to verify your identity first. Essential messages about your orders and account will still be sent.
Deleting your account
You can delete your account in the app under Profile, or on our account deletion page, without needing the app. That page explains what is deleted and what is kept.
Security
We use encrypted connections, store login codes and tokens only as hashes, and limit access to customer data. No system is perfectly secure, so please tell us straight away if you suspect a problem with your account.
Children
Our services are meant for adults. If you are under 18, a parent or guardian must place orders and manage the account for you. If you believe a child has given us personal information without this, please write to us and we will delete it.
Grievance Officer
For any complaint about your data or our service, please contact our Grievance Officer.
Third-party links
Our website and app may link to other websites. Their own privacy policies apply to them, so please review those too.
Changes to this policy
We may update this policy. The date at the top shows when it last changed, and we will tell you about important changes through the app, the website or email.